Sorry. I didn’t mean to make a fuss.
Then I remembered something my mother had told me the previous weekend.
We had been talking about a difficult customer at my workplace. I work at a busy reception desk, where I answer calls, manage appointments, and deal with people who sometimes seem to believe that shouting will make everything happen faster.
I had told my mother how I apologized to a customer who blamed me for a scheduling mistake I hadn’t made.
She had listened quietly before saying, “Gabby, why did you apologize?”
“Because she was angry.”
“Was she angry because you did something wrong?”
“No.”
“Then why were you apologizing?”
I hadn’t known what to say.
Now, sitting beside this stranger, I finally understood what she had meant.
I took a breath and turned toward him.
“I’m not asking for first-class treatment. I’m asking you to stop pressing against me after I’ve asked you several times.”